Frequent ask Question

You can search it using the menu bar. There you can select the types and categories of main products: handbags, shoulder bags, wallets, etc. .

You can also search by keyword: enter a keyword in the search field at the top right and you can see the list of results linked to your search. The keyword can be one of our products (eg, Magdalena), a color (eg, red), a category (eg, handbags).

In addition, you can search by filter: within each category you can refine the selection using the filters at the top. It is possible to combine these criteria to find the preferred model more quickly..

Of course, by clicking on the "Notify me when available" button, you can receive notification of product availability.

To proceed with the purchase it is necessary to be registered. For this it is necessary to click on Register

A window will open where you will have to enter some data; among them, your email address and a password, which will allow you to access your Egea account. .

Then we will send you an email to confirm your information. From there you can finish the order immediately by clicking on "Buy", or you can continue shopping and add other products to the Shopping Cart and at the end click on "Buy" when you have finished buying. Once you have clicked on "Buy", you will see the list of the products you have selected: there you can modify the quantities or you can delete a product from your Shopping Cart, using the corresponding buttons.

Our bags and other products are sent in special cloth bags. The package is placed in a box suitable for shipping.

Gift packages are not included unless specifically indicated. Our orders are sent with a delivery note but no invoice inside. You can easily download the invoice from your Egea account.

If you do not remember your password, or just want to modify it, click on "change password" and you will receive an email with the link to change your password..
Yes, access your account in the User Areaand enter the new information..
If you have a promotional code, you can enter it in the corresponding field in the "Shopping cart." By clicking on "Apply promotional code", the discount on the amount of your order will be applied immediately.

If you have filled in the "Company" field during the purchase process, when you enter the payment information, a page will open where you can enter your VAT number. This information will also be reflected in the invoice. The European VAT number must be preceded by the official country code (eg, ES).

If you have already completed the "COMPANY" field but do not wish to enter your VAT number, you only have to select "OMIT REGISTRATION". Unfortunately, the application does not offer the opportunity to enter the VAT number, since it is assumed that the orders come from private clients. .

If you have entered your order correctly, you will receive an email automatically informing you of its receipt.

Although the order will only be accepted when confirming the shipment.

No, once entered and completed with the data for payment, the order can not be modified or canceled.

In the event of a faulty product, you had received products whose quality was not in accordance with the requirements, you can return the purchased product within 14 days from the date of delivery by entering a refund request./p>

After 14 days, you can contact us in the form of the section "Contact us" indicating the details of your order (date of purchase and order number).

No, substitutions can not be made. But you can return the received product and enter a new order for the desired product.
Accessing your account in the User Area, you can see your order history and download your invoices.
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As soon as the transport company picks up the package in our warehouses, we will send you an email to confirm your delivery. With the tracking number you'll find in that email you can check the status of your order.
You have a period of 14 days from receipt of the product to request a refund. You must request them by email to info@mapiegea.com and indicate your data and a valid order number.

In order to complete the purchase process you must have previously registered. To do so, you must enter the User Area, n the upper right corner, and click on "Register".

Then a window will open where you can enter your personal information, including your email address and a password, which will allow you to access your Egea account later. You will be sent an email with the confirmation of the data.

From there you can place your order by clicking on "Pay", or continue shopping and add other products to the shopping cart before clicking "Pay" when you have finished selecting your purchases. .

After clicking on "Pay", a list will appear with the selected products from which you can modify the quantities or eliminate items from the basket using the corresponding buttons.

Orders can be canceled when several credit cards are used or several attempts to pay are made in a short period of time..

Check that the billing address corresponds to the information on the card used for the payment and be sure to indicate a phone number where we can contact you if an incident occurs.

All items that are available in our stores can be purchased online. When we do not have any items left, it will appear as sold out but you can reserve it and we will send it to you as soon as it is available. If you can not find what you are looking for you can write us our chat
Contact the delivery company to reschedule the delivery.

To proceed with the payment of the purchase, you have to click on the basket icon. After accessing the shopping cart, you must select "Finish purchase"..

If you have already registered as a customer, you will only have to log in with your profile by entering the corresponding email address and password. During the purchase completion process you will have the opportunity to confirm or modify your personal data (eg, the shipping or billing address). Once indicated the payment method and accepted the terms and conditions, you can confirm the selected purchase. Once this last step is completed, you will see a summary of your order, where you will be asked to confirm the terms and conditions

Egea Store wishes to guarantee the highest level of customer satisfaction in terms of purchasing experience and quality. If for any reason you were not satisfied with your order or if you received products that did not have the quality level required, you can return the product purchased within 14 days from the date of delivery. The right of return can be exercised exclusively by the customer and in no case by the recipient of a gift. Return policy.

Payments can be made by credit card and PayPal.

If you opt for the credit card as payment method, the charge of the amount will be made when the order is sent.

If, for some reason, it is not possible to charge the corresponding amount, the transaction will be automatically canceled and the sale will be canceled. To avoid problems, we recommend that you use the same billing address that appears in the credit card statement information.

Once approved, we will prepare and ship your order. We will also send you an email notification with the tracking number of the shipment.

Clicking on the link opens a page of the transport company where you can check the current status of the shipment. We invite you to review the delivery deadlines established for each country.

From the online store of Egea we do everything possible to guarantee the maximum satisfaction of our customers in terms of quality and shopping experience. If, for any reason, the customer is not satisfied with the order or the products you receive do not meet the expected quality expectations, you can return the items purchased within 14 days from the delivery date. Only the client can exercise the right of return of the articles, being exempt from this right, regardless of the circumstances, the recipients of a gift. Shipping costs derived from the return are free. Keep in mind that items purchased online can not be returned in stores and vice versa. .