Frequent ask Question
You can also search by keyword: enter a keyword in the search field at the top right and you can see the list of results linked to your search. The keyword can be one of our products (eg, Magdalena), a color (eg, red), a category (eg, handbags).
In addition, you can search by filter: within each
To proceed with the purchase it is necessary to be registered. For
A window will open where you will have to enter some data; among them, your email address and a password, which will allow you to access your Egea account
Then we will send you an email to confirm your information. From there you can finish the order immediately by clicking on "Buy", or you can continue shopping and add other products to the Shopping Cart and at the end click on "Buy" when you have finished buying. Once you have clicked on "Buy", you will see the list of the products you have selected: there you can modify the quantities or you can delete a product from your Shopping Cart, using the corresponding buttons.
Our bags and other products are sent in special cloth bags. The package is placed in a box suitable for shipping.
Gift packages are not included unless specifically indicated. Our orders are sent with a delivery note but no invoice inside. You can easily download the invoice from your Egea account.
If you have filled in the "Company" field during the purchase process, when you enter the payment information, a page will open where you can enter your VAT number. This information will also be reflected in the invoice. The European VAT number must be preceded by the official country code (eg, ES).
If you have already completed the "COMPANY" field but do not wish to enter your VAT number, you only have to select "OMIT REGISTRATION". Unfortunately, the application does not offer the opportunity to enter the VAT number, since it is assumed that the orders come from private clients
If you have entered your order correctly, you will receive an email automatically informing you of its receipt.
Although the order will only be accepted when confirming the shipment.
In the event of a faulty product, you had received products whose quality was not in accordance with the requirements, you can return the purchased product within 14 days from the date of delivery by entering a refund request./p>
After 14 days, you can contact us in the form of the section "Contact us" indicating the details of your order (date of purchase and order number).
In order to complete the purchase
Then a window will open where you can enter your personal information, including your email address and a password, which will allow you to access your Egea account later. You will be sent an email with the confirmation of the data.
From there you can place your order by clicking on "Pay", or continue shopping and add other products to the shopping cart before clicking "Pay" when you have finished selecting your purchases
After clicking on "Pay", a list will appear with the selected products from which you can modify the quantities or eliminate items from the basket using the corresponding buttons.
Orders can be canceled when several credit cards are used or several attempts to pay are made in a short period of time
Check that the billing address corresponds to the information on the card used for the payment and be sure to indicate a phone number where we can contact you if an incident occurs.
To proceed with the payment of the purchase, you have to click on the basket icon. After accessing the shopping cart, you must select "Finish purchase"
If you have already registered as a customer, you will only have to log in with your profile by entering the corresponding email address and password. During the purchase completion
Payments can be made by credit card and PayPal.
If you opt for the credit card as payment method, the charge of the amount will be made when the order is sent.
Once approved, we will prepare and ship your order. We will also send you an email notification with the tracking number of the shipment.
Clicking on the link opens a page of the transport company where you can check the current status of the shipment. We invite you to review the delivery deadlines established for each country.